Versand
Effective Date: 12 August 2026
Thank you for shopping with Kura Loom.
Kura Loom is an international online fashion business based in Jaipur, Rajasthan, India. We sell and ship our products internationally to selected destinations made available at checkout.
This Shipping Policy explains how orders are processed, dispatched and delivered.
Nothing in this Shipping Policy is intended to exclude, restrict or waive any consumer right, remedy, guarantee or protection that cannot legally be excluded or limited under the laws applicable to your purchase.
Where mandatory local law provides greater rights than this policy, those rights will apply.
1. ORDER PROCESSING
Orders are processed after successful payment and order confirmation.
Kura Loom generally requires [1–3 BUSINESS DAYS] to prepare an order for dispatch.
Processing time is separate from shipping and delivery time.
Processing may take longer during:
• Sales and promotional periods;
• Product launches;
• Holidays and peak shopping periods;
• High-volume periods;
• Unforeseen operational circumstances; or
• Circumstances outside Kura Loom's reasonable control.
If there is a significant or unexpected delay in processing your order, we will make reasonable efforts to inform you where appropriate.
2. SHIPPING DESTINATIONS
Kura Loom ships internationally to destinations made available at checkout.
Shipping availability may vary depending on:
• Destination country;
• Carrier availability;
• Customs requirements;
• Import regulations;
• Product restrictions;
• Applicable laws; and
• Other logistical considerations.
If shipping to a particular destination is unavailable, that destination may not appear as an option during checkout.
Kura Loom may decline or cancel an order where shipping to the selected destination is prohibited, unavailable or not reasonably possible, subject to applicable law.
If Kura Loom cancels an order because it cannot lawfully or reasonably ship the product to the destination, any amount paid for the affected order will be refunded as required by applicable law.
3. SHIPPING METHODS
Available shipping methods will be displayed at checkout.
Depending on the destination, available options may include standard and/or express shipping.
Shipping charges may depend on:
• Destination;
• Package weight and dimensions;
• Selected shipping method;
• Carrier;
• Order value; and
• Promotional offers.
The shipping method and applicable shipping charge displayed at checkout will apply to your order, subject to circumstances outside Kura Loom's reasonable control and any mandatory legal requirements.
4. ESTIMATED DELIVERY TIMES
Estimated delivery times are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing and other circumstances.
Current estimated delivery times are:
Europe: [3-8 BUSINESS DAYS]
United Kingdom: [3-7 BUSINESS DAYS]
United States & Canada: [3-8 BUSINESS DAYS]
Other international destinations: [5-12 BUSINESS DAYS]
Unless expressly stated otherwise, delivery estimates do not include order-processing time.
Delivery estimates may also exclude weekends and public holidays.
Customs clearance and import procedures may cause additional delays that are outside Kura Loom's direct control.
Where applicable law establishes a mandatory delivery period or provides a remedy for delayed delivery, Kura Loom will comply with those requirements.
5. SHIPPING DELAYS
Kura Loom works with third-party carriers and logistics providers.
After an order has been dispatched, delivery may be affected by circumstances including:
• Customs clearance;
• Import inspections;
• Carrier delays;
• Weather;
• Natural disasters;
• Public holidays;
• Transport disruption;
• Strikes;
• Government restrictions;
• Incorrect or incomplete delivery information;
• Customs documentation requirements;
• Import restrictions; or
• Other circumstances outside Kura Loom's reasonable control.
Kura Loom will make reasonable efforts to assist customers when a shipment is delayed.
However, unless a specific delivery date has been expressly guaranteed, Kura Loom cannot guarantee that an order will arrive by a particular date.
This does not affect any mandatory consumer rights relating to delayed delivery.
6. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to charges imposed by the destination country.
These may include:
• Customs duties;
• Import taxes;
• VAT/GST;
• Brokerage fees;
• Customs handling charges;
• Clearance fees; or
• Other government or carrier charges.
Unless expressly stated otherwise at checkout, such destination-country charges are the customer's responsibility where legally permitted.
Kura Loom does not control the amount of customs duties, taxes or other charges imposed by the destination country.
Customers should check the import requirements, restrictions, duties and taxes applicable in their destination country before placing an order.
Customers are responsible for providing information reasonably required for customs clearance and for complying with applicable destination-country import requirements.
Kura Loom is not responsible for a customer's failure to comply with destination-country import requirements, except where applicable law provides otherwise.
7. CUSTOMS CLEARANCE
Customs authorities may inspect, hold or request additional information regarding an international shipment.
Customers may be contacted by the carrier or customs authorities for:
• Identification;
• Import information;
• Tax or duty payment;
• Product information;
• Additional documentation; or
• Other customs requirements.
Kura Loom is not responsible for delays caused by a customer's failure to provide information or pay charges required by destination-country authorities, except where applicable law provides otherwise.
8. REFUSED OR UNCLAIMED SHIPMENTS
Customers should accept delivery and cooperate with reasonable customs and carrier requirements.
If a shipment is refused, abandoned or left unclaimed, it may be returned to Kura Loom, held by the carrier or customs authorities, or otherwise handled according to applicable procedures.
Where permitted by applicable law, Kura Loom may seek recovery of reasonable costs actually incurred as a result of an unjustified refusal, abandonment or failure to accept delivery.
Such costs may include:
• Return shipping;
• Carrier charges;
• Customs-related charges;
• Storage charges; or
• Other reasonable costs actually incurred.
Kura Loom will not charge arbitrary penalties for refused or unclaimed shipments.
Nothing in this section limits any mandatory cancellation, withdrawal, refund or other consumer right.
9. ACCURATE DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information.
Before completing an order, please carefully check:
• Full name;
• House/building number;
• Street/address;
• City;
• State/province;
• Postal/ZIP code;
• Country;
• Telephone number; and
• Email address.
If you notice an error in your shipping information after placing an order, contact Kura Loom as soon as possible.
We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Where permitted by applicable law, additional costs caused by incorrect or incomplete delivery information supplied by the customer may be the customer's responsibility.
This does not apply where the error or delivery problem was caused by Kura Loom.
10. TRACKING
Where tracking is available, tracking information will normally be provided after an order has been dispatched.
Tracking information is supplied by the relevant carrier.
Tracking updates may occasionally be delayed, incomplete or temporarily unavailable, particularly while an international shipment is undergoing customs processing or being transferred between carriers.
A lack of immediate tracking updates does not necessarily mean that a shipment has been lost.
11. LOST OR NON-DELIVERED SHIPMENTS
If your shipment appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact Kura Loom.
Kura Loom may investigate the shipment with the relevant carrier.
The carrier may require a formal investigation before confirming a shipment as lost, and such investigations may take time.
If a shipment is confirmed as lost or non-delivered and Kura Loom is responsible under applicable law, Kura Loom will provide the refund, replacement or other remedy required by law.
Nothing in this section limits any mandatory consumer right relating to non-delivery or loss of goods before the customer receives them.
12. DAMAGED SHIPMENTS
If your package arrives visibly damaged, please photograph the outer packaging and shipping label before opening it where reasonably possible.
If the product inside is damaged, contact Kura Loom as soon as reasonably possible.
Please provide:
• Order number;
• Photographs of the outer packaging;
• Photograph of the shipping label;
• Photographs or video showing the product damage; and
• Any other information reasonably requested to investigate the issue.
Kura Loom may investigate the matter with the carrier.
Where Kura Loom is responsible for the damage, or where applicable law requires a remedy, Kura Loom will provide the appropriate remedy required by law.
Customers should not dispose of damaged packaging or products until the matter has been reasonably investigated where preservation is reasonably possible.
13. MISSING OR INCORRECT ITEMS
If your order arrives with missing products or contains an item that does not match your order, contact Kura Loom as soon as reasonably possible.
Please provide:
• Order number;
• Description of the missing or incorrect item;
• Photographs of the package;
• Photograph of the shipping label; and
• Any other information reasonably requested.
Kura Loom will investigate the issue and, where the issue is confirmed, provide an appropriate remedy in accordance with applicable law.
14. DELIVERY ATTEMPTS
The carrier may make one or more delivery attempts depending on the destination and carrier procedures.
If delivery cannot be completed because:
• The customer is unavailable;
• The address provided is incorrect or incomplete;
• Required customs procedures have not been completed;
• Applicable charges have not been paid;
• The shipment has not been collected; or
• Another circumstance attributable to the customer occurs,
the shipment may be held, returned or otherwise handled according to the carrier's procedures.
Customers should monitor tracking information and respond promptly to reasonable carrier or customs requests.
This section does not limit any mandatory consumer rights.
15. PRE-ORDERS AND BACKORDERS
Where Kura Loom offers pre-order or backorder products, the product page will provide an estimated dispatch or availability timeframe where reasonably possible.
Pre-order and backorder products may have different processing and delivery times from regularly stocked products.
If an order contains both available and pre-order products, Kura Loom may ship the products together unless otherwise stated.
Where applicable law gives the customer a right to cancel because of a significant or excessive delivery delay, that right will not be affected.
16. MULTIPLE SHIPMENTS
An order may occasionally be shipped in more than one package.
This may occur because of:
• Product availability;
• Fulfilment arrangements;
• Package size or weight;
• Carrier requirements; or
• Other logistical reasons.
Where applicable, customers may receive separate tracking information.
Unless otherwise stated, customers will not be charged additional shipping merely because Kura Loom chooses to split an order into multiple shipments.
17. SHIPPING CHARGES
Applicable shipping charges will be displayed during checkout before the customer completes the purchase, where required by applicable law.
Unless expressly stated otherwise, shipping charges are separate from product prices.
Promotional shipping offers may be subject to conditions including:
• Minimum order values;
• Eligible destinations;
• Specific shipping methods;
• Promotional periods; or
• Product exclusions.
Any applicable shipping terms will be communicated before the customer completes the order.
18. FREE SHIPPING
Where Kura Loom offers free shipping, the offer may be subject to specific conditions.
Unless expressly stated otherwise, free shipping applies only to the shipping method specified by Kura Loom.
Free shipping does not automatically include customs duties, import taxes, brokerage fees or other destination-country charges unless Kura Loom expressly states otherwise.
19. RETURN SHIPPING
Return shipping is governed by the Kura Loom Return & Refund Policy.
For ordinary voluntary change-of-mind returns, the customer is generally responsible for the direct return shipping cost where permitted by applicable law.
Where a return is required because:
• Kura Loom sent the wrong product;
• The product arrived damaged; or
• The product has a verified defect attributable to Kura Loom,
Kura Loom will cover applicable return costs where required by law.
Customers should not send returns to Kura Loom without first receiving the appropriate return instructions.
20. RETURN-TO-SENDER SHIPMENTS
If a package is returned to Kura Loom because of:
• Incorrect address information;
• Failure to accept delivery;
• Failure to complete required customs procedures;
• Failure to pay applicable destination-country charges;
• Failure to collect the shipment; or
• Another reason attributable to the customer,
Kura Loom may contact the customer regarding available options.
Where permitted by applicable law, reasonable costs actually incurred by Kura Loom as a result of the return-to-sender process may be recoverable from the customer.
If the return-to-sender situation is caused by Kura Loom or its carrier, Kura Loom will provide an appropriate remedy in accordance with applicable law.
Nothing in this section limits any mandatory consumer rights.
21. DELIVERY TO THE CORRECT ADDRESS
If the carrier confirms delivery to the address provided by the customer but the customer states that the package was not received, Kura Loom may investigate the delivery with the carrier.
The investigation may include reviewing available:
• Delivery scans;
• Delivery photographs;
• Signature records;
• GPS/location information;
• Carrier records; or
• Other available delivery evidence.
Kura Loom will assess the circumstances reasonably and provide any remedy required by applicable law.
Nothing in this section limits mandatory consumer protections relating to non-delivery.
22. DELIVERY CONFIRMATION
Carrier delivery confirmation may include:
• Signature;
• Photograph;
• GPS/location information;
• Delivery scan;
• Recipient confirmation; or
• Other carrier-generated evidence.
Kura Loom may use available carrier information when investigating delivery disputes.
Carrier confirmation will not automatically override any mandatory consumer rights applicable to the purchase.
23. SHIPPING RESTRICTIONS
Certain products or destinations may be subject to restrictions imposed by:
• Customs authorities;
• Government authorities;
• Carriers;
• Import regulations; or
• Other applicable laws.
If Kura Loom determines that an order cannot reasonably or lawfully be shipped to a destination, Kura Loom may cancel the affected order and provide any refund or other remedy required by applicable law.
24. INTERNATIONAL CONSUMER RIGHTS
Kura Loom sells internationally and recognises that consumer laws differ between countries.
Nothing in this Shipping Policy removes any mandatory consumer right relating to:
• Delivery;
• Non-delivery;
• Delayed delivery;
• Cancellation;
• Withdrawal;
• Refund;
• Damaged goods;
• Defective goods; or
• Other statutory remedies.
Where the law applicable to your purchase provides greater rights than this policy, those mandatory rights will apply.
If any provision of this policy conflicts with a mandatory consumer protection law applicable to your purchase, the mandatory law will prevail to the extent of the conflict.
25. EVENTS OUTSIDE OUR REASONABLE CONTROL
Kura Loom will not be responsible for shipping delays caused by circumstances reasonably outside its control, including:
• Natural disasters;
• Severe weather;
• War or civil unrest;
• Government action;
• Customs restrictions;
• Strikes;
• Transport disruption;
• Public emergencies;
• Carrier disruption;
• Infrastructure failures;
• Internet or system failures; or
• Other extraordinary circumstances beyond reasonable control.
Kura Loom will take reasonable steps to minimise the impact of such events and assist customers where reasonably possible.
Nothing in this section removes any mandatory consumer right or remedy.
26. SHIPPING COMMUNICATIONS
Kura Loom may contact customers regarding:
• Order processing;
• Dispatch;
• Tracking;
• Delivery;
• Customs requirements;
• Delivery problems;
• Returns; or
• Other matters necessary to complete or administer an order.
Customers should ensure that the email address and telephone number provided at checkout are accurate and accessible.
Marketing communications will be handled separately in accordance with applicable law and our Privacy Policy.
27. POLICY CHANGES
Kura Loom may update this Shipping Policy from time to time.
The version applicable to an order will generally be the version in effect when the order was placed, unless a change is required by applicable law.
Changes will not retroactively remove rights that have already accrued under applicable law.
28. NO EXCLUSION OF MANDATORY RIGHTS
Nothing in this Shipping Policy is intended to exclude, limit or waive any right, remedy, guarantee or protection that cannot legally be excluded, limited or waived.
If any provision of this policy conflicts with a mandatory consumer protection law applicable to your purchase, the mandatory law will prevail to the extent of the conflict.
29. CONTACT
For shipping questions, delivery issues or customs-related assistance, please contact:
Kura Loom
Business/Legal Name: KYZENTRA LLP
B-25, Shubhashish Geeta,
Mansarovar Extension,
Jaipur, Rajasthan, India
Email: hellokuraloom@gmail.com
Phone/WhatsApp: +91 7878682070
Please include your order number whenever contacting us about an existing shipment.