Refund policy
Effective Date: 12 August 2026
Thank you for shopping with Kura Loom.
Kura Loom is an international online fashion business. This Return & Refund Policy applies to purchases made through our online store, subject always to any mandatory consumer rights that apply under the laws of the customer’s country.
1. Our Voluntary Return Policy
Where permitted by applicable law, Kura Loom offers a 14-day voluntary return window for eligible products.
The 14-day period begins on the date the customer receives the product.
This voluntary return policy does not replace, restrict or exclude any mandatory consumer rights that apply to a customer’s purchase.
A voluntary return is available only when:
* The return request is submitted within the applicable return period;
* The product is eligible for return;
* The product is unworn and unused;
* The product remains in its original condition;
* The product has not been washed, altered, damaged or otherwise used;
* All original tags, labels and packaging reasonably supplied with the product are retained;
* The product is returned within the required timeframe; and
* The customer follows Kura Loom’s return instructions.
Kura Loom reserves the right to refuse a voluntary return that does not satisfy these conditions, except where applicable law provides the customer with a non-excludable right to return, cancel, withdraw, repair, replace or otherwise obtain a remedy.
2. Statutory Consumer Rights
Nothing in this policy is intended to remove, restrict or exclude any consumer right that cannot legally be excluded.
Customers located in jurisdictions that provide mandatory cancellation, withdrawal, return, refund, repair, replacement, guarantee or other consumer rights will receive those rights to the extent required by applicable law.
Where a statutory right provides a longer cancellation or withdrawal period than Kura Loom’s voluntary 14-day return period, the statutory period will take precedence.
For example, certain online purchases made by consumers in the European Union and United Kingdom may be subject to mandatory cancellation or withdrawal rights. Where such rights apply to a Kura Loom purchase, Kura Loom will honour them in accordance with applicable law.
3. Change-of-Mind Returns
Where applicable law does not require Kura Loom to accept a change-of-mind return, Kura Loom is not obligated to accept a return simply because a customer:
* No longer wants the product;
* Ordered the wrong size;
* Ordered the wrong colour;
* Changed their mind;
* Decided the product is not suitable for them; or
* Simply does not wish to keep the product.
However, Kura Loom may accept an eligible voluntary return under the 14-day return policy described above.
Where mandatory law gives a customer a right to cancel or withdraw from an online purchase without providing a reason, that legal right will take precedence over this section.
4. Items Not Eligible for Voluntary Return
Unless applicable law requires otherwise, the following are not eligible for voluntary returns:
* Products marked “Final Sale”;
* Clearance or promotional products specifically identified as non-returnable;
* Products that have been worn, washed, altered or damaged after delivery;
* Products with missing or removed tags where the tags are required for return eligibility;
* Products returned with strong odours, stains, makeup, perfume or other signs of use;
* Products damaged through improper handling or care;
* Personalised or customised products, where applicable;
* Products returned after the applicable voluntary return period; and
* Any other products that applicable law permits Kura Loom to exclude from voluntary returns.
Nothing in this section excludes mandatory statutory rights relating to defective, damaged, incorrect or materially misdescribed products.
5. Wrong, Damaged or Defective Products
If you receive:
* The wrong product;
* A product that is materially different from what was ordered;
* A product damaged during delivery; or
* A product with a manufacturing defect,
please contact Kura Loom as soon as reasonably possible.
We may request photographs, videos, order details or other reasonable information to verify the issue.
Where the issue is confirmed to be attributable to Kura Loom, or where applicable law requires a remedy, Kura Loom will provide the remedy required by applicable law. Depending on the circumstances, this may include:
* Replacement;
* Repair, where appropriate;
* Refund;
* Partial refund; or
* Another legally required remedy.
Statutory rights relating to defective or non-conforming products are separate from Kura Loom’s voluntary 14-day change-of-mind return policy.
Where Kura Loom is responsible for the problem, Kura Loom will not require the customer to bear return costs where applicable law requires Kura Loom to cover them.
6. Return Shipping
Voluntary Returns
For voluntary returns that are not required by applicable law, the customer is responsible for the direct cost of returning the product to Kura Loom.
Kura Loom does not provide free return shipping for ordinary change-of-mind returns unless expressly stated otherwise.
Statutory Returns
Where applicable consumer law requires Kura Loom to pay return shipping costs, Kura Loom will comply with that requirement.
Where applicable law permits the customer to bear the direct cost of returning a product during a statutory withdrawal period, the customer will be responsible for those costs where Kura Loom has informed the customer of this requirement before purchase.
7. Return Request and Instructions
Customers must contact Kura Loom before sending a voluntary return.
Please do not send products to a return address without receiving return instructions from Kura Loom.
Kura Loom may require:
* Order number;
* Customer name;
* Reason for return;
* Photographs of the product where relevant; and
* Other reasonable information necessary to process the request.
For statutory withdrawal rights, Kura Loom will accept any legally valid notice of withdrawal and will not require the customer to rely solely on Kura Loom’s voluntary return procedure.
8. Condition of Returned Products
Returned products must be handled with reasonable care.
Customers may inspect and try on garments to the extent reasonably necessary to determine their nature, characteristics and fit, subject to applicable law.
Where applicable law permits, the customer may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the product.
For example, a garment that has been worn outside for an extended period, washed, altered, stained, damaged or otherwise used beyond reasonable inspection may be subject to a reduction in the refund where legally permitted.
Kura Loom will not make deductions that applicable law prohibits.
9. Refunds
Once an eligible return has been received and inspected, Kura Loom will process the applicable refund.
For voluntary returns, the refund will normally cover the eligible product purchase price.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, unless applicable law requires otherwise.
Where a statutory cancellation or withdrawal right applies, Kura Loom will provide the refunds required by applicable law, including any required refund of standard outbound delivery charges.
Where the customer selected a more expensive delivery method than the least expensive standard delivery option offered by Kura Loom, Kura Loom will not be responsible for refunding the additional delivery cost except where required by applicable law.
10. Refund Method
Refunds will normally be issued to the original payment method used for the purchase.
Where permitted by applicable law, Kura Loom may wait until the returned product has been received or until the customer provides appropriate evidence that the product has been sent back before processing the refund.
The time taken for the refunded amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment provider or other financial institution.
11. Duties, Taxes and Customs Charges
International orders may be subject to customs duties, import taxes, VAT, GST or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are the customer’s responsibility.
Kura Loom is not responsible for customs delays, customs refusal, import restrictions or charges imposed by the destination country.
Where a refund is required by applicable law, the treatment of customs duties, taxes and other import charges will depend on applicable law and whether those amounts were collected by Kura Loom or by another party.
Kura Loom does not guarantee that customs duties, import taxes or other government charges will be refundable unless required by applicable law.
12. Lost or Unreturned Products
Customers are responsible for ensuring that returned products are properly packaged and sent using a reliable shipping service.
Where permitted by applicable law, Kura Loom may require reasonable proof of return shipment.
If a customer claims to have returned an item but the return cannot be reasonably verified, or the shipment is lost before reaching Kura Loom, Kura Loom may investigate the matter and determine the appropriate resolution in accordance with applicable law.
13. Exchanges
Kura Loom does not guarantee exchanges for different sizes, colours or products.
Where available, customers may be required to return the original product and place a new order for the desired item.
This does not affect any statutory right to repair, replacement or another remedy where applicable law requires one.
14. Final Sale Products
Products specifically marked “Final Sale” or “Clearance” are not eligible for voluntary returns or cancellations where applicable law permits such exclusion.
Final Sale status does not remove any mandatory legal rights relating to defective, damaged, incorrect or materially misdescribed products.
15. Fraudulent or Abusive Return Activity
Kura Loom reserves the right to investigate suspected fraudulent, abusive or dishonest return activity.
Where legally permitted, Kura Loom may refuse voluntary returns or restrict future voluntary return privileges where there is reasonable evidence of:
* Fraudulent activity;
* Repeated abuse of the return policy;
* Returning products that were not purchased from Kura Loom;
* Returning materially different products;
* Deliberate damage or misuse; or
* False claims relating to damaged, missing or defective products.
This section does not restrict any consumer right that cannot legally be restricted.
16. Refund Timing
Refund timing may vary depending on the reason for the return, applicable law and the payment method used.
Where applicable law establishes a mandatory refund deadline, Kura Loom will comply with that deadline.
For voluntary returns, Kura Loom will process an approved refund within a reasonable period after the returned product has been received and approved.
17. International Consumer Protection
Kura Loom sells internationally and recognises that consumer laws differ between countries.
This policy establishes Kura Loom’s standard voluntary return and refund rules while preserving mandatory consumer rights.
If the law of the country where the customer resides provides a consumer protection, withdrawal, cancellation, refund, repair, replacement, guarantee or other right that cannot legally be waived, that right will apply to the extent required by law.
Where there is a conflict between this policy and a mandatory consumer law, the mandatory consumer law will prevail.
18. How to Request a Return or Refund
For return, replacement or refund requests, please contact:
Kura Loom
Email: hellokuraloom@gmail.com
Phone/WhatsApp: +91 7878682070
Address: B-25, Shubhashish Geeta Mansarovar Extension, Jaipur, Rajasthan, India
Please include your order number and a description of your request.
19. Policy Changes
Kura Loom may update this Return & Refund Policy from time to time.
The version applicable to an order will generally be the version in effect at the time the order was placed, unless a change is required by applicable law or expressly applies to an existing order.
20. No Exclusion of Mandatory Rights
Nothing in this Return & Refund Policy is intended to exclude, limit or waive any right or remedy that cannot legally be excluded, limited or waived under applicable law.
If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.
By placing an order with Kura Loom, customers acknowledge that they have had the opportunity to review this Return & Refund Policy before completing their purchase.